If nobody is home, the delivery person will take the package back with them and leave a notification in your letterbox. On it, it will state whether or not the package was left with your neighbours.
If not, you can choose one of the following delivery options on the DHL website with your postcode and track & trace code:
DHL Parcelshop: collect the package from a DHL Parcelshop (look here for a DHL Parcelshop near you). You will receive an email as soon as the package has been delivered there.
Deliver to your neighbour: ask your neighbours if they will be home and if they agree to receiving the package on your behalf. Since a person with a legal drinking age needs to sign for the parcel.
A different delivery time and date: if the predetermined delivery date and time doesn’t suit your schedule, choose a different one. This is possible throughout the day and in the evenings on working days, or throughout the day on Saturdays.
After four delivery attempts have been made, the package will be returned to Beerwulf. After which we will contact you to discuss further delivery.
The age check also applies to choosing other delivery and collection methods.
Still have a question? Get in touch!