Our aim is to help solve any problems as quickly as possible. You can contact our Customer Service every Monday to Friday between 10 a.m. and 5.30 p.m. by calling our freephone number 0800 - 233 79 85. If you are unable to get hold of us, please leave a call back request. Alternatively, you can send an email to firstname.lastname@example.org. We guarantee you will receive an answer within one week. If you are not satisfied with the help you receive, you can raise your complaint with the Thuiswinkel disputes commission. You can also raise your complaint via the European ODR Platform.