If you would like to waiver your purchase, you must do so within 14 days after receiving the goods. You can call our Customer Service on 0800 - 233 79 85 (available Monday to Friday between 10 a.m. and 5.00 p.m.) or send a message to firstname.lastname@example.org. Alternatively, you can fill in a “Waiver Form”, although this is not mandatory. You can either post or email this form to us. Please always quote the order number (which you will find in your order confirmation email).